Privacy Policy

MADRID TOURISTIC CAPITAL, S.L. in application of the current legislation on personal data protection, informs that the personal data collected through the forms of the Website: www.akeah.com, are included in the specific automated files of users of the services of MADRID TOURISTIC CAPITAL, S.L.

The purpose of the collection and automated processing of personal data is the maintenance of the commercial relationship and the performance of information, training, advice and other activities of MADRID TOURISTIC CAPITAL, S.L.

This data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose.

MADRID TOURISTIC CAPITAL, S.L. adopts the necessary measures to ensure the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing the old LOPD, the new Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights (LOPDGDDD).

The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognised in the aforementioned Regulation (EU). The exercise of these rights can be carried out by the user by email to: [email protected]

The user declares that all the data provided by him/her are true and correct, and undertakes to keep them updated, notifying GV42 CAPITAL, S.L. of any changes.

Purpose of the processing of personal data:

For what purpose will we process your personal data?

At MADRID TOURISTIC CAPITAL, S.L. we will process your personal data collected through the Website: www.akeah.com, for the following purposes:

1.To comply with the commercial, labour, corporate and accounting obligations of the company.

2.Sending commercial information and newsletters about new services offered on the website and the sector.

3.To comply with the company’s internal processes regarding the administration of suppliers and contractors.

4.The process of archiving, updating systems, protection and custody of information and databases of the company.

5.The transmission of data to third parties with whom contracts have been concluded for this purpose, for commercial, contractual, administrative, marketing and/or operational purposes.

6.Execute a contract signed remotely with the user.

7.To purchase the products offered through the website.

8.Send promotional information electronically.

9.Provide the information requested by the user through the contact form.

10. Reservation management and payment.

11.Customer service chatbox

12.CV management

13.Reception of comments and opinions

We remind you that you may oppose the sending of commercial communications by any means and at any time by sending an e-mail to the address indicated above.

The fields in these records must be filled in, and it will be impossible to carry out the purposes expressed if you do not provide this information.

How long will the personal data collected be kept?

The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request its deletion and for the period of time for which legal responsibilities may arise from the services provided.

Legitimation:

The processing of your data is carried out on the following legal bases that legitimise the same:

1.The request for information and/or the contracting of the services of MADRID TOURISTIC CAPITAL, S.L., whose terms and conditions will be made available to you in any case, prior to an eventual contracting.

Free, specific, informed and unequivocal consent, insofar as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a declaration or a clear affirmative action, such as ticking a box provided for this purpose.

If you do not provide us with your details or if you do so incorrectly or incompletely, we will not be able to deal with your request, making it completely impossible to provide you with the information requested or to carry out the contracting of services.

Recipients:

The data will not be communicated to any third party outside MADRID TOURISTIC CAPITAL, S.L. unless legally obliged to do so.

Data collected by users of the services

In cases where the user includes files with personal data in the shared hosting servers, MADRID TOURISTIC CAPITAL, S.L. is not responsible for the user’s non-compliance with the RGPD.

Intellectual property rights www.akeah.com

 

MADRID TOURISTIC CAPITAL, S.L. is the owner of all copyrights, intellectual and industrial property rights, know-how and any other rights related to the contents of the website www.akeah.com and the services offered therein, as well as the programmes necessary for its implementation and related information.

The reproduction, publication and/or use of the contents, in whole or in part, of the www.akeah.com website, other than for strictly private use, is not permitted without prior written consent.

Intellectual property of the software

The user must respect third party software made available by MADRID TOURISTIC CAPITAL, S.L. even if it is free and/or publicly available.

MADRID TOURISTIC CAPITAL, S.L. has the necessary exploitation and intellectual property rights of the software.

The user does not acquire any right or licence for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, with the exception of the rights and licences necessary for the fulfilment of the contracted services and only for the duration of the same.

For any action that exceeds the fulfilment of the contract, the user will need written authorisation from MADRID TOURISTIC CAPITAL, S.L. and the user is forbidden to access, modify, visualise the configuration, structure and files of the servers owned by MADRID TOURISTIC CAPITAL, S.L., assuming civil and criminal liability for any incident that may occur on the servers and security systems as a direct result of negligent or malicious action on their part.

Intellectual property of the hosted contents

Any use contrary to the legislation on intellectual property of the services provided by MADRID TOURISTIC CAPITAL, S.L. is prohibited, and in particular:

1.The use that is contrary to Spanish law or that infringes the rights of third parties.

2.The publication or transmission of any content which, in the opinion of MADRID TOURISTIC CAPITAL, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.

3.Cracks, program serial numbers or any other content that infringes the intellectual property rights of third parties.

4.The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

5.The use of the domain’s mail server and e-mail addresses for sending unsolicited bulk mail.

The user bears full responsibility for the content of his website, the transmitted and stored information, hypertext links, third party claims and legal actions with reference to intellectual property, third party rights and the protection of minors.

The user is responsible with regard to the laws and regulations in force and the rules concerning the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use.

The user shall indemnify MADRID TOURISTIC CAPITAL, S.L. for the costs that will generate the imputation of MADRID TOURISTIC CAPITAL, S.L. in any MADRID TOURISTIC CAPITAL, S.L.case for which responsibility is attributable to the user, including fees and costs of legal defence, even in the case of a non-final court decision.

Protection of hosted information

MADRID TOURISTIC CAPITAL, S.L. makes backup copies of the contents hosted on its servers, however it is not responsible for the accidental loss or deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, as said data may have been deleted and/or modified during the period of time that has elapsed since the last backup.

The services offered, except for the specific backup services, do not include the replacement of the contents kept in the backup copies made by MADRID TOURISTIC CAPITAL, S.L. when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the user.

The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to MADRID TOURISTIC CAPITAL, S.L.Commercial communications

In application of the LSSI. MADRID TOURISTIC CAPITAL, S.L. will not send advertising or promotional communications by e-mail or any other equivalent electronic means of communication that have not been previously requested or expressly authorised by the recipients of the same.

In the case of users with whom there is a previous contractual relationship, MADRID TOURISTIC CAPITAL, S.L. is authorised to send commercial communications regarding products or services of MADRID TOURISTIC CAPITAL, S.L. that are similar to those that were initially contracted with the client.

In any case, the user, after proving their identity, may request not to receive any more commercial information through the Customer Service channels.

REV: 30/11/2023